Boss Tel Privacy Policy

About this Policy

This policy exists so the company can keep providing quality, affordable mobile and home broadband services fairly to all customers. It applies to every customer and defines personal use, unreasonable use, and unacceptable use, plus what happens if you breach it.

Service

"Service" covers Home Broadband, Post-paid Mobile, and Pre-paid Mobile.

Personal Use

All products and services are for personal use only. That means one individual using them privately, in a reasonable and acceptable way. Using the service for business purposes — including running operations for large groups or organizations — is not allowed.

Unreasonable Use

This is usage that harms the network (theirs or their host carrier's), affects other customers' ability to use the service, involves a call-switching or re-routing device, or is suspected of being fraudulent or unlawful. Examples (not a complete list):

• Leaving a call connection open for reasons unrelated to actually calling, or leaving a mobile service unattended for long stretches
• Using the service for mass distribution to large numbers of people
• Running call centres, telemarketing, back-to-base services, wholesaling, SIM boxing, or arbitrage through the service
• Misusing free calls/texts to the company's specific short-code numbers (567, 568, 321, 569)
• Using calling cards, dialing apps, or VoIP where the call gets switched or re-routed elsewhere
• Calling 13xx or 18xx numbers to indirectly route calls through other providers

Unacceptable Use

This means improperly interfering with someone else's use of the service, using it illegally, or using unapproved equipment or SIM cards. Doing this can lead to immediate termination. Examples (not complete):

• Giving false information when signing up
• Sending unwanted commercial messages
• Improperly accessing someone else's private or personal information
• Sharing indecent, obscene, offensive, pornographic, illegal, or confidential material
• Defaming, harassing, or abusing someone, or violating their privacy
• Breaking any law
• Contacting emergency services without an actual emergency
• Misrepresenting your identity through misleading material
• Infringing copyright or other intellectual property rights
• Monitoring network or system traffic without the owner's permission
• Trying to gain unauthorized access to any computer, system, or network
• Trying to compromise or interfere with the security or operation of the service or any other system

Breach of Fair Go Policy

If you breach this policy, the company may contact you and ask you to stop or change how you're using the service. They also reserve the right to:

• Move you to a different plan
• Remove features from your service
• Suspend or terminate your service immediately, without notice